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AI SUPPORT

Your travelers have questions at 2am.Your support team clocks out at 6pm.

AI-powered customer support that understands bookings, resolves issues and handles queries across WhatsApp, email, voice and chat.

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Trusted By Leading Travel Players

Flyday
Fursan
ITL
Jetpac
SITC
TripMakers
Blueberry Travel
Flyday
Fursan
ITL
Jetpac
SITC
TripMakers
Blueberry Travel
THE PROBLEM

Support requests keep growing. But your team doesn't.

More bookings means more questions, more changes, more disruptions. And every unanswered message is a traveler reconsidering their next booking with you.

1.1 hrs

avg. first response time for travel support queries

  • Traveler asks about baggage allowance at 9pm.
  • Gets a reply the next morning.
  • In travel, slow support isn't a service issue. It's a revenue issue.

Response Time

1.1 hrs

avg. first response time for travel support queries

  • Traveler asks about baggage allowance at 9pm.
  • Gets a reply the next morning.
  • In travel, slow support isn't a service issue. It's a revenue issue.

Repetitive Volume

70%

of queries are the same 15 questions, repeated daily

  • "Can I change my flight?" "What's my baggage allowance?" "Where's my e-ticket?"
  • Your agents answer these hundreds of times a week, manually, every time.

No Booking Context

0

support tools that can actually read the traveler's PNR

  • Traveler writes "I need to change my flight." Agent opens the PNR in a separate system.
  • Manually checks fare rules, checks availability, calculates the fee and then replies back.
HOW IT WORKS

Support that reads the booking. Not just the message.

Four capabilities that separate travel-native AI support from a generic chatbot.

Booking-Aware Responses

When a traveler asks a question, AI pulls their active booking (itinerary, fare rules, ticket status, hotel confirmation) and uses that context to respond.

Live example

"Can I add a bag to my Dubai flight?"

AI pulls the PNR, checks the airline's baggage policy for that fare class, confirms the price ($35 for 23kg), and responds with a one-tap add option.

WHAT AI HANDLES

The 70% your team handles manually today, handled instantly by AI

Flight statusBooking confirmationE-ticket resendSeat selectionBaggage allowanceCheck-in instructionsGate info
Reservation confirmationCheck-in/out timesRoom upgrade availabilityCancellation policyAmenity questionsAddress & directions
Flight change + fare diffHotel date changeCancellation terms + refundName correctionRebooking after disruption
Visa requirementsInsurance detailsTransfer pickup infoItinerary PDF resendInvoice/receipt request
Flight delay notificationCancellation + rebookingSchedule change impactHotel overbooking escalationConnection risk warning
Payment statusRefund timelineLoyalty points inquiryComplaint routingFeedback collection
ACCESS AI SUPPORT

Use our AI products. Or enhance yours.

AI Support runs natively across TravelSwitch AI products or embeds directly into your own booking flow.

WhatsApp AI

AI responds with booking-aware answers in seconds. Handles 70%+ of queries without escalation.

VoiceAgent AI

Incoming calls answered by AI. Understands natural language, pulls booking context, resolves or routes with full handover notes.

360 Trip AI

Real-time in-trip companion. Handles in-trip queries and suggestions for a better travel experience.

JetBot (For Corporate Travel)

Corporate travelers get support through email, Teams, or Slack. Resolves policy questions, shares booking details, processes changes.

Your Platform

Embedded live chat on your B2C or B2B portal. AI handles first response. Escalates to human with full context when needed.

IMPACT

When support becomes a
competitive edge.

+72%

Queries resolved without a human

+38%

Faster average resolution

60%

Fewer tickets for agents to handle

<30s

Average first response

0

Times asked for booking reference

+29%

Repeat booking rate

USE CASES

Before vs. after AI Support.

TMCs

Before

Same 5 corporate queries answered manually, daily
After-hours queries pile up overnight

Leisure Agencies

Before

Traveler on holiday messages at midnight
Agent sees it at 9am, traveler already took a cab
Trust damaged. Experience ruined.

OTA's

Before

1,000 messages/day. 40-person team can't keep up
Hire more agents every peak season
Costs spiral. CSAT drops.

WITH AI SUPPORT
After

TMCs

  • AI handles status, policy, confirmations 24/7
  • Agents arrive to a clean queue
  • Only exceptions and VIP requests need humans
TMCs recommendation preview

See how many of today's support tickets AI could have handled.

Understand which queries AI would have resolved instantly, which would have been escalated smarter and how much agent time you'd have saved.

THE AI LAYER

Explore more AI capabilities

AI Search

AI Search

Helps travelers find the right itinerary faster with intent-aware, bookable search results.

Learn more
AI Assistant

AI Assistant

Powers conversational booking journeys across AI channels while keeping responses grounded in your inventory.

Learn more
AI Ops

AI Ops

Automates repetitive support and booking workflows so teams resolve requests faster with fewer manual steps.

Learn more